Contact Us

We’re Here to Help!

At ModTails, your satisfaction — and your pet’s happiness — is our top priority.

If you have any questions about your order, need help choosing the right product, or want assistance with returns, our support team is ready to help.

We typically respond within 24–48 hours, Monday through Friday.

For the fastest assistance, contact us anytime at:

support@modtails.com

When emailing us, please include:

Your order number

The email used at checkout

A short description of your question or issue

Photos (if you are reporting a damaged or defective item)

This helps us resolve your request quickly.

Before reaching out, you may find what you need in one of the following pages:

Shipping Policy

Refund Policy

FAQ

Each page includes clear and detailed answers to our most frequently asked questions.

We respond to messages during the following hours:

Monday–Friday: 9 AM – 5 PM EST

(We do not work weekends or U.S. holidays.)

ModTails operates as an online brand serving customers across the United States.

For any additional assistance, feel free to contact our support team at any time.