Terms of service
TERMS OF SERVICE
Welcome to ModTails. These Terms of Service ("Terms") govern your use of our website modtails.com (the "Site") and the purchase of our products. By accessing or using our Site, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Site.
1. GENERAL TERMS
Eligibility:
• You must be at least 18 years old to make purchases on our Site.
• By placing an order, you confirm that you are of legal age and have the authority to enter into this agreement.
Account Security:
• If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities that occur under your account.
• Notify us immediately of any unauthorized use at support@modtails.com.
2. PRODUCTS AND PRICING
Product Descriptions:
• We strive to provide accurate product descriptions, images, and specifications.
• Colors may vary slightly due to monitor settings.
• We reserve the right to correct any errors, inaccuracies, or omissions at any time.
Pricing:
• All prices are in U.S. Dollars (USD).
• Prices are subject to change without notice.
• The price charged will be the price displayed at the time you place your order.
Availability:
• Products are subject to availability.
• If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute.
3. ORDERS AND PAYMENT
Order Acceptance:
• Your order is an offer to purchase our products.
• We reserve the right to accept or refuse any order.
• Order confirmation does not guarantee acceptance; acceptance occurs when we ship your order.
Payment:
• We accept major credit cards, debit cards, PayPal, and other payment methods displayed at checkout.
• Payment is processed securely through our third-party payment processors.
• By providing payment information, you authorize us to charge the total amount, including product cost, taxes, and shipping.
4. SHIPPING AND DELIVERY
• Please refer to our Shipping Policy for full details on timelines and methods.
• Delivery times are estimates and not guaranteed.
• Risk of loss passes to you upon delivery to the shipping carrier.
5. RETURNS AND REFUNDS
• Please refer to our Refund Policy for full details on returns.
• Our 30-Day Money-Back Guarantee allows you to return products within 30 days of delivery.
6. MOBILE TERMS OF SERVICE (SMS)
By consenting to ModTails’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal Do-Not-Call list.
• Message frequency varies.
• Consent is not a condition of purchase.
• If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.
• We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
7. INTELLECTUAL PROPERTY
Ownership:
• All content on our Site (text, images, logos, graphics, videos, trademarks) is owned by ModTails or our licensors.
• "ModTails", "BrainBowl", and "SlowBite" are trademarks of ModTails.
Restrictions:
• You may not copy, reproduce, distribute, or create derivative works from our content without written permission.
• You may not use our trademarks or branding without authorization.
User-Generated Content:
• If you submit reviews, photos, or other content, you grant us a non-exclusive, royalty-free license to use, display, and distribute that content for marketing purposes.
8. PROHIBITED USES
You agree not to:
• Use our Site for any unlawful purpose.
• Attempt to hack, disrupt, or gain unauthorized access to our systems.
• Upload malicious code, viruses, or harmful software.
• Harass, abuse, or harm other users or our staff.
• Scrape, data-mine, or collect information from our Site using automated means.
Violation of these terms may result in account termination and legal action.
9. DISCLAIMERS AND LIMITATIONS OF LIABILITY
Disclaimer of Results:
• While our products are designed to promote slower eating and mental stimulation, results may vary for each individual dog. We do not guarantee that every dog will react the same way to our products.
Disclaimer of Warranties:
• Except as expressly stated in our policies, our products are provided "as is" without warranties of any kind.
Limitation of Liability:
• To the fullest extent permitted by law, ModTails is not liable for any indirect, incidental, consequential, or punitive damages.
• Our total liability for any claim related to our products or Site shall not exceed the amount you paid for the product.
Pet Safety:
• You are responsible for supervising your pet while using our products.
• If any product becomes damaged, discontinue use immediately to prevent ingestion of small parts.
• Consult your veterinarian if you have specific concerns about your pet's health or suitability for puzzle feeders.
10. INDEMNIFICATION
You agree to indemnify and hold harmless ModTails, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of our Site or products, or your violation of these Terms.
11. DISPUTE RESOLUTION AND GOVERNING LAW
Governing Law:
• These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions
Arbitration:
• Any dispute arising from these Terms shall be resolved through binding arbitration. You agree to waive your right to a class action lawsuit.
12. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time. The "Last updated" date will reflect the most recent changes. Continued use of our Site after changes are posted constitutes acceptance of the updated Terms.
13. TERMINATION
We may suspend or terminate your access to our Site at any time, without notice, for violation of these Terms or fraudulent activity.
14. CONTACT US
If you have questions about these Terms of Service, please contact us:
ModTails
Email: support@modtails.com
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Note: This address is for correspondence only. Please do not send returns to this address without contacting support first.