Shipping policy

SHIPPING POLICY

At ModTails, we are committed to delivering your pet essentials safely and efficiently. This Shipping Policy outlines our shipping methods, processing times, and delivery estimates.

1. SHIPPING LOCATIONS

Supported Regions:

• We currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand.

• We ship to standard residential and business addresses.

• At this time, we cannot deliver to PO Boxes. Please provide a physical residential or business address.

Not Supported:

• APO/FPO/DPO military addresses (due to carrier limitations).

2. SHIPPING METHODS & COSTS

We offer reliable, tracked shipping for all orders.

Standard Shipping (7–14 Business Days):

• Cost: FREE

• Full tracking provided

3. PROCESSING TIME

Order Processing:

• Orders are processed within 1–2 business days (Monday–Friday).

• Orders placed on weekends or holidays will begin processing the next business day.

Holiday Periods:

• During peak holiday seasons (Nov–Dec), processing times may be extended by 1-2 days.

4. DELIVERY ESTIMATES

Standard Shipping Timeline:

• Processing: 1–2 business days

• Transit: 7–14 business days

• Total Estimated Time: 8–16 business days

Important Notes:

• Business days exclude weekends and holidays.

• While we aim to deliver within these windows, delays due to weather or carrier issues are beyond our control.

5. ORDER TRACKING

• Once your order ships, you will receive a confirmation email with a tracking link.

• Please allow 24–72 hours for the tracking number to update in the carrier's system.

• If tracking has not updated after 3 business days, contact us at support@modtails.com.

6. LOST OR STOLEN PACKAGES

Tracking shows "Delivered" but package is missing:

1. Check with neighbors and look around your property.

2. Wait 24 hours (carriers sometimes mark "Delivered" early).

3. If it is still missing after 24 hours, contact us at support@modtails.com.

We will work with you to investigate with the carrier.

7. INCORRECT ADDRESS

• Customers are responsible for providing an accurate shipping address.

• If a package is returned due to an incorrect address, we will contact you for a correction. Reshipping fees may apply.

8. ORDER CANCELLATIONS

• Orders may be cancelled within a strict 2-hour window after purchase by emailing support@modtails.com.

• Once an order has been processed or shipped, it cannot be cancelled. You may return the item after delivery following our Refund Policy.

9. CONTACT US

ModTails Support

Email: support@modtails.com

Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA

Note: This address is for correspondence only. Please do not send returns to this address without contacting support first.

We respond within 24-48 hours (Monday–Friday).