Privacy policy
PRIVACY POLICY
At ModTails (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website modtails.com (the “Site”) and purchase our products.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. INFORMATION WE COLLECT
Personal Information You Provide
We may collect the following information when you interact with our Site:
• Name, email address, phone number
• Shipping and billing address
• Payment information (processed securely by our payment processor)
• Account login credentials (if you create an account)
• Order history and purchase details
• Customer service messages, reviews, and survey responses
Information Collected Automatically
When you browse our Site, we automatically collect:
• IP address, browser type, device information
• Pages viewed and time spent on the Site
• Referral URLs and search terms
• Cookies and tracking technologies (see Section 4)
2. HOW WE USE YOUR INFORMATION
We use collected information for:
Order Processing & Support
• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer service
• Handle returns and refunds
Marketing & Personalization
• Send promotional emails (you may opt out anytime)
• Recommend products and personalize your shopping experience
• Analyze customer behavior for marketing insights
Text Marketing and Notifications (SMS)
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 a month. You acknowledge that consent is not a condition for any purchase.
Site Safety & Improvement
• Improve our Site’s functionality and user experience
• Detect and prevent fraud
• Comply with legal requirements
• Enforce our Terms of Service
3. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your information. We may share it with:
• Trusted third-party payment processors (to process your purchases securely)
• Shipping carriers (to deliver your orders)
• Email service providers (order updates, marketing emails)
• Analytics tools (to improve Site performance)
• Fraud prevention services
• Legal authorities when required by law
4. COOKIES & TRACKING TECHNOLOGIES
We use cookies to enhance your shopping experience.
Types of Cookies:
• Essential (checkout, cart functionality)
• Performance (analytics)
• Marketing (Facebook Pixel, Google Ads)
You can disable cookies in your browser settings, but some functions may not work properly.
5. THIRD-PARTY LINKS
Our Site may include links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing any information.
6. DATA SECURITY
We use industry-standard security measures including:
• SSL encryption
• Secure checkout provided by Shopify
• Secure payment processing through trusted industry-standard third-party providers
• Monitoring for suspicious activity
While we do our best to protect your information, no method of transmission over the internet is 100% secure.
7. YOUR RIGHTS & CHOICES
You may:
• Request access to your personal data
• Update or correct information
• Request deletion of your data (when allowed by law)
• Opt out of promotional emails or SMS at any time
• Contact us to update your preferences
To exercise these rights, email support@modtails.com.
8. CHILDREN’S PRIVACY
Our Site is not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided personal data, contact us immediately.
9. INTERNATIONAL USERS
Your information may be processed in the United States and other countries where our service providers (such as Shopify and our payment processors) operate. By using our Site, you consent to this data transfer.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be reflected by the “Last updated” date at the top of this page. Significant updates may be announced via email or a notice on our Site.
11. CONTACT US
If you have questions or concerns about this Privacy Policy, contact us:
ModTails
Email: support@modtails.com
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Note: This address is for correspondence only. Please do not send returns to this address without contacting support first.
By using ModTails, you confirm that you have read and understood this Privacy Policy.